You’ve seen it before, the common day-to-day unfolding of most organizations. They start somewhere between a second serving of coffee and a verbal rehash of yesterday’s news. Between the foreseeable dehydration and irrelevant debate, few decisions are made about the state of their web presence. What is far more daunting is that when the website is considered a topic of discussion, nothing profound or progressive pushes the rhetoric further than the aesthetic of the website.

Granted, to those involved in filling a 9 to 5 block, it may seem like time well spent picking pretty colors and finding more reasons for the website to “Pop!”. Unfortunately, these sorts of discussions are not sufficient in understanding the impact of an organizations website. Those in charge of making big decisions must come to terms with the idea that their website is an investment and should be cared for with the same amount of discipline. To those in the know, such accusations may come off as unsound or irrelevant due to the adoption rate of the internet. However, the affects of the internet along with simply having a website do not guarantee results.

I challenge you to examine your next company meeting and see if John-Doe from marketing is determine to send out his polished mailers or Jane from sales is set on buying more leads. If the latter describes your organization’s current state of investment, loosely, then I invite you to read on. On the other hand, if you’re fortunate and your company’s adoption characteristic in conversions is what Geoffrey Moore describes as pre-chasm(early adopters and or visionaries) in his book “Crossing the Chasm”, then we commend you and invite you to read for leisure. For those of us in the early majority, let me focus on the opportunity of converting a return on investment through the explorations in Lance Loveday and Sandra Niehaus’ book “Web Design for ROI.” (more…)